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How menang29 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account with us, how we use it, and the choices you have over it.

Account data handled with careTouch 'n Go eWallet, Boost, GrabPay payment data protectedYour rights, clearly statedContact path always openNo data sold to third parties
menang29 How menang29 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold on your account, request a correction or ask us to delete information, our support team handles all privacy requests directly. We aim to respond to every data request within a clear, reasonable timeframe. Reach us through any of the channels below — we do not redirect privacy questions to automated replies.

Team online

Live Chat

Open the chat window from any page on menang29 to raise a privacy question or request access to your account data directly with our support team.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name so we can locate your record quickly and respond accurately.

Account Help Centre

Log in and navigate to Account Settings to view, update or flag your stored contact details and linked payment methods such as Touch 'n Go eWallet or GrabPay.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

We apply a consistent, layered approach to keeping your account information safe — from the moment you enter your details to the point your session ends. Each of the areas below describes a specific part of how your data is managed on this platform.

Encryption in Transit All data exchanged between your device and menang29 is encrypted using SSL. This covers login credentials, payment selection screens for Boost or Touch 'n Go eWallet, and account form submissions.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your chosen payment method. No tracking cookies are shared with advertisers. You can clear them from your browser settings.
Data Retention Your account data is held while your account remains open. After closure, transaction records including GrabPay and FPX logs are retained for a legally required period, then deleted from our active systems.
Third-Party Access We share data only with payment processors handling your Touch 'n Go eWallet, Boost or DuitNow transactions, and only the minimum fields those processors need to complete the transfer. We do not sell account data.

Common Questions About Your Data Rights

These are the questions we receive most often about how your personal information is used, stored and managed on menang29. If your question is not covered here, reach us through live chat or email.

We collect your name, email, contact number and payment method details — for example your linked Touch 'n Go eWallet or Boost account — along with device and session data each time you log in.

Yes. Contact our support team via live chat or email with your registered account name. We will confirm what records we hold and provide them within a reasonable response period.

Account data is active for as long as your account is open. After closure, transaction records — including GrabPay and FPX transfer logs — are retained for the period required by applicable financial rules, then removed.

We share only the minimum data required by payment processors handling your Touch 'n Go eWallet, Boost, DuitNow or FPX transactions. No data is sold to advertisers or unrelated third parties.

Log in and go to Account Settings to update contact information. For changes to payment method records linked to Boost or GrabPay, contact our support team directly through live chat.

Once you close your account, we stop processing your data for active use. Transaction history is kept for the legally required retention period, after which it is deleted from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.